The Hospital Information Systems a.k.a Health Management Information Systems in India were not built to last for Healthcare, they were ERP’s that were retrofitted to do Order Entry, these Enterprise Resource Planning systems were built for Supply Chain and Manufacturing companies and in the early Digital Transformation 1.0 during 2013 onwards the software companies modified their applications to meet Hospital IT requirements.
This got the hospitals to use the HIS, however they were just using it for order processing and billing and the rest of the features that were built without considerable Healthcare Domain left a bad after taste to Clinicians and also to the rest of the users who were not in Billing.
After working for nearly 2 decades in the US Healthcare IT and interviews with various hospitals and hospital users it was clear that Indian Healthcare IT has not evolved or rather hospitals are now scared to upgrade because of the bitter experience they have had.
The need for a Healthcare Operating System is evident in Indian Healthcare IT, as the industry battles quality of healthcare delivery, availability of trained resources.
The Meta hOS (Healthcare Operating System) built with a lot of due diligence and users feedback is expected to deliver what was lacking in the industry.