Optimising Communication in Healthcare

In today’s world, several individuals are involved in a patient’s care journey. And all of these individuals constantly share information with the patient. Often, these micro-level interactions determine patient satisfaction.

Poor interactions could lead to dissatisfied patients. Pleasant interactions could result in satisfied patients. Consequently, for improving the patient experience, streamlining communications is essential. In this post, we present the advantages and disadvantages of different communication channels.

Type of Communication
Based on the nature of the interaction, communication can be classified as synchronous or asynchronous. Synchronous communication includes two way interactions such as telephony.
Asynchronous communication involves one way interaction such as text messages.

Synchronous Communication
In healthcare, telephones are commonly used for synchronous communication. They involve simultaneous interactions. However, telephonic interactions are known for regular interruptions. Due to these interruptions, individuals with a heavy workload could face problems in recollection. For example, a busy clinician could forget to take notes if he is interrupted often.

Asynchronous Communication
Asynchronous communication does not involve simultaneous exchange of information. This form of communication could involve SMS messages and whatsapp texts. Although asynchronous communication excludes the possibility of interruptions, it is ineffective in getting urgent messages communicated.

Conclusion
Given their advantages and disadvantages, healthcare facilities need to utilize both synchronous and asynchronous forms of communication. The communication channel can be determined depending on the type of message that needs to be communicated. Consequently, metahOS allows for both forms of communication to take place in a seamless and secure way. This helps in increasing patient satisfaction.

References:
Coiera E. Communication systems in healthcare. Clin Biochem Rev. 2006;27(2):89-98.

Share:

More Posts

The Role of Health Information Technology in Post Acute Care

Post Acute Care and Health Information Technology Introduction In the British Medical Journal post ‘The Stress of Sending Patients Home’, physician David Oliver recalls how he was publicly threatened by the relative of a patient in the supermarket. Seemingly, the patient had suffered from complications after he had been sent home, and the relative was

10 Things Your Boss Wishes You Knew About Receivables Management

Account Receivables (AR) are amounts yet to be received for goods or services ordered. AR is legally enforceable claims for payments generally in the form of invoices raised by a business for the goods or services rendered to the customer.    In a hospital setting, AR could be in the form of Government Schemes and

Cyber Security in Hospitals and Healthcare Facilities

“Early last summer, Chinese and Indian armies clashed in a surprise border battle in the remote Galwan Valley…Four months later and more than 1,500 miles away in Mumbai….Hospitals had to switch to emergency generators to keep ventilators running amid a coronavirus outbreak that was among India’s worst…those two events may have been connected — as

Send Us A Message